Company Name: RADZIZU ATTIRE SDN. BHD. (202501034393 / 1635803-W)
Website: batik2u.shop
Contact Number: +6011 5533 1268
Email: radzizu-attire@outlook.com
Address: The CEO 31-11-25, Lebuh Nipah 5, Kampung Seberang Paya, 11950 Bayan Lepas, Pulau Pinang
General Policy
- We take pride in the quality of our products. Each item is carefully inspected before shipping.
- Due to the nature of our apparel and accessories, returns and refunds are only accepted under specific conditions (see below).
- Handmade products may have slight variations in pattern, color, or finishing. These differences are not considered defects and are not eligible for return or refund.
Eligibility for Return & Refund
- You may request a return or refund if:
- The item you received is defective or damaged upon arrival.
- You received the wrong item or wrong size due to our mistake.
To be eligible:
- The request must be made within 7 days of receiving the order.
- Items must be unused, unwashed, and in their original packaging with all tags attached.
Non-Returnable / Non-Refundable Items
- Items that have been worn, washed, or altered.
- Items purchased during sale or clearance promotions.
- Handmade items with minor variations in design/pattern.
- Delays caused by courier, customs, or tax-related issues.
Return Process
- Contact us at radzizu-attire@outlook.com